[杭州] [内推] 微策略 又叒招人了！

[杭州] [内推] 技术支持工程师 （优秀的 22 届可冲）


• 由于业务迅猛发展，跪求 Technical Support 简历。
• 社招职位，优秀的 2022 应届生可以投递。
• 老牌外企，海外客户众多，希望你可以英文交流哦
• 这个职位直接面向客户，务必英语流利，会日语，韩语，粤语加分。


[职位小贴士]
• 硕士或以上学历
• 良好的英文书面和口语沟通能力
加分项：
• 有海外客户支持经验
• 熟悉 AWS, Azure, Linux, Java, SQL, RDBMS 任意一项
• 会日语，韩语，或粤语，


[职位详情]
Job Description
• Provide front-line technical or functional assistance to high profile customers, partners, as well as consultants and other company professionals, in a team-driven case management environment.
• Find creative and sophisticated solutions to problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities.
• Create and maintain online accounts for customers and partners to access secure MicroStrategy websites
• Process requests from customers and partners for new software license keys when new product versions are made generally available
• Enhance personal and professional growth by participating in Internal Training Programs
• Identify and communicate product defects to development teams
• Assist, on ad-hoc basis, on projects which add value to the team operations or contribute to improving Customer Satisfaction.

Qualifications
• Bachelor’s degree
• Strong analytical skills
• Well organized with effective time management skills
• Fluency in English and Mandarin is required (Japanese, Korean, Cantonese would be a plus)
• Excellent written and verbal communication skills
• Team player- always willing to give support to others and ask for help if needed
• Ability to manage multiple tasks concurrently
• Previous customer support experience is a plus
• AWS, Azure, Linux, Java, SQL, RDBMS experience will be a strong plus.


[内推方式]
发送简历到如下邮箱（简历中文或者英文都可以；如果英文简历，请提供中文姓名。）
[email protected]
有任何疑问都可以联系我。如果已经从其他渠道投递过简历，恕不能再次内推。

[内推流程]
Online Assessments>Recruiter Phone Screen>Tech Interview >APO Interview> HR Interview>GM Final Interview> Offer Approval>Offer>Accept >Onboard
内推后，48 小时内收到测评邀请邮件。


[工作地点]
杭州黄龙万科中心 A 座 （紧挨市中心武林广场，离西湖也很近）

[薪资待遇]
美资外企, 福利优渥，上班不打卡，弹性工作制。
周一在家工作（ 400 美元津贴）。10-20 天带薪年假，10 天带薪病假，2 Wellbeing Days 。
法定五险一金，优质的商业医疗、人身意外等综合保险计划，同时我们为员工的家人提供附加的商业医疗、意外保险，确保员工及家人的综合医疗及意外保障，还有年度体检、节日贺礼、入司周年礼、生日大礼包及各种祝福奖励。
Work life balance, 工作氛围好，环境佳，每天研磨咖啡，新鲜水果，免费健身房和每个季度健身奖励。
很多去美国或者波兰工作交流的机会。