MyHR Lead Advisor
Team: MyHR
Location: Shanghai, China
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Job Responsibility
The MyHR Lead Advisor is responsible for resolving inquiries from MyHR Advisors, Centers of Expertise (COEs - e.g. Compensation, Benefits, Talent Acquisition and Talent and Performance) and Vendors, maintaining relationship between MyHR and related stakeholders, monitoring MyHR Analytics to improve MyHR, COE and vendor related processes. The Lead Advisor will also partner closely with MyHR Country Consultants on projects and escalate issues at country level. This position will require a high customer service orientation, people skills, communication skills, ability to work as part of a team, time management and process management skills.
Requirements
I.SPECIFIC DUTIES
o Acts as an escalation point for COE/SME and Vendor related HR inquiries escalated from MyHR Advisors and assists with resolution. Also partner with MyHR Consultants to MyHR projects at local level (20%)
o Supervise and ensure MyHR Advisory meets KPI and SLA as set by Management. Ensure sufficient resources at any point in time and monitoring Advisory team day to day performance periodically. (20%)
o Manages MyHR related projects (e.g. continuous improvement, creating and reviewing policy documentation) of varying complexity, importance, and priority (15%)
o Monitors MyHR analytics (e.g. reports) and implements continuous improvement solutions, streamlining processes, identifying common issues and partnering with appropriate HR employees or Subject Matter Experts to address root cause (10%)
o Ensure 100% compliance to SOX Compliance, Internal Audit and external audit (10%)
o Ensure 100% of key data integrity in Workday and related HR systems (10%)
o Manages employee queries (online and offline) when required (10%)
o Partners closely with MyHR teams in other regions to standardize the HR service and processes (5%)
II.REQUIRED PERFORMANCE
o Ability to build and manage relationships with internal and external customers including business partners, users, vendors, project team members and management leaders demonstrating the highest levels of integrity and discretion.
o Ability to prioritize tasks effectively and work in a team-oriented, collaborative environment
o Ability to analyze large amounts of information, diagnosing problems and recommending appropriate solutions
o Strong verbal & written communication skills capable of influencing stakeholders and managing conflict situations
o Strong technical and systems aptitude with a working knowledge of MS-Word, Excel, PowerPoint, Workday
o Ability to learn/acquire new knowledge related to basic HR processes and inquiries
III.STAKEHOLDERS
o Compensation – partner on annual compensation programs
o Benefits – feedback on employee experience on benefits program including medical
o Payroll – ensure seamless process on monthly payroll and seeking greater partnership on employee experience and cases
o PBP – promote MyHR services and educate PBP on MyHR model when required
o GTA – ensure good partnership on GTA/MyHR Programs, process on boarding
o MyHR Consultants – escalate point for country level
o External Vendors – ensure competitive pricing and good SLA and KPI in place
o Data Management – ensure 100% key data integrity and partner with DM specialist
o SOX team – internal audit compliance and submission of documents for audit
Basic Qualification
• 5+ years General HR experience with Bachelors Degree or Equivalent
o Fluent in both English and Mandarin
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